VS America manufactures and supplies premium ergonomic and environmentally-friendly furniture for schools and offices. It is the American arm of VS, a company dedicated to providing solutions for interactive learning that is continually designing innovative solutions to meet the evolving needs of today’s learners, educators, and workers.
VS is a family-run business with a parent manufacturing facility in Germany and a distribution center in Charlotte, North Carolina. The company needed a solution that would connect and integrate between facilities. VS Germany operates on an SAP ® system. VS America needed a single, accessible ERP solution that would seamlessly integrate with its parent company’s SAP system.
One of our existing vendors recommended that VS America contact StackBench. VS America was in the market for a company that could implement an ERP solution that would scale and grow along with their organization. Its parent company strongly recommended that VS America implement SAP, however, VS America was searching for an affordable solution that could be implemented quickly and easily customized to meet their growing needs.
To begin, the StackBench team held a meet and greet at VS America’s office. We took a tour of their two offices and warehouse, which are located right here in Charlotte, North Carolina.
At the time, VS America was using multiple custom solutions, including Sage and several disconnected spreadsheets. There was a lot of time-consuming manual interfacing with VS Germany’s SAP system, as well as several middleware systems and manual data moving from another system.
Having locations in two countries presented some unique challenges. One was that much of the data coming from the parent company was in German, and the US company had to convert everything to English. Another challenge was that VS has thousands of product SKUs available, and each product has hundreds of different customization options. This made it difficult to keep track of every product and could easily lead to miscommunication between the company’s branches.
The Problem With Outdated Solutions
We were able to quickly identify the problems VS America was facing because of its use of outdated systems, including:
Manual re-entry of data, which is error-prone.
A lot of spreadsheets that required manual input.
Lack of clear documentation on existing processes.
Lack of a master products database with unique identifiers.
Several disconnected solutions that didn’t talk to each other and were built on outdated technologies.
Results, The First Time
Post go-live, we decided to take a break to analyze all the key performance indicators for VS America. Mr. Mark Harvey, CFO of VS America, was in constant touch with StackBench’s CEO, Anoop Menon, and VP Of Business Solutions, Vinod SP, to get all the data back.
The impressive results were clearly visible, and the VS team started asking for additional feature requests to improve the system further. We jointly agreed to do Phase 1.1, which will be feature requests, and Phase 1.2 to document requirements for Phase 2.
Contributing Factors To
VS America’s Success
Our customers have the greatest success stories when they work with us as partners. VS America became a success story in part because its company leaders took the time to listen to the StackBench team and performed due diligence by speaking with our previous customers and touring their facilities.
When they decided to work with us, the VS team had representatives from the US and Germany who embraced change and listened to all of the suggestions presented by the StackBench team. They brought their employees onboard to ensure a smooth transition.
Because of mutual respect between our companies and a shared commitment to get to the root of the problem, StackBench and VS America formed a great partnership. We enjoy joint success and look forward to continuing to work with VS America to bring new features to their ERP system that will help them as they continue to grow and scale.